Frequently Asked Questions

Our Oʻahu and Kauaʻi flights are flown with the Doors-Off in our R44. Every seat is a window seat. If flying the ʻOhana Experienceʻ on Kauaʻi in our R66, there are 3 of 4 window seats. You may choose to fly with the Doors-Off on Hawaiʻi Island, aka the Big Island, for a nominal fee. Children may sit next to an open door if they are 12 years or older. Children 7 – 11 need to sit next to a closed door.

There is no short answer. Although Hawai’i enjoys plentiful sunshine year-round, we do experience summer and winter seasons. Precise flying weather conditions are often impossible to predict, especially in winter, because of the interplay of dynamic weather patterns and the island’s unique topography. Due to the combination of high mountainous peaks and shoreline throughout the islands, each hour of the day shows each island, literally, in a different light. Wind speeds and cloud formation also change throughout the day, resulting from variations in temperature. Ultimately, the time of day you book depends on your preference and itinerary, but we recommend choosing a tour date early on in your stay. This allows you more opportunities to find a different tour time with us should the weather not cooperate for the original flight.

ALL Islands:
Yes, if you are on Kauaʻi, we offer the ʻOhana Experienceʻ which is a shared aircraft. You may also choose to
pay for the minimum seat requirement of the specific tour looking to book. You would have the entire aircraft to yourself as majority of our tours are private and different parties are not combined.

Call to inquire for solo passengers.

Both options allow for optimal viewing, as each window seat has wide windows extending from the top of your head to your waist. The choice to fly with or without doors depends on your priorities and comfort level. In a closed aircraft, you are shielded from wind exposure and you will hear music and narration clearly. It is a very serene way of taking in the scenery through the large windows. If you are game for a more visceral experience or photography is important to you, our doors-off adventure is for you. Floor-to-ceiling openings allow you to look straight down into waterfalls and sea caves, and glare from windows in your photos is no factor. Because the helicopter is open to the elements, you will be exposed to wind and cooler temperatures caused by airspeed and altitude. For your comfort, please follow our recommendations on how to dress appropriately for your doors-off helicopter flight. The airframe does protect you and your camera equipment well during light showers or mist. If some members of your party would like the extra comfort of a door, we can remove some doors and leave others on. However, all seating arrangements are subject to weight and balance calculations. For doors-on and doors-off tours, please abide by our recommendations on how to prepare for your flight so you can make the most of it. We don’t charge any more either way you choose.

On these magnificent islands, there is much to be discovered by air. Certain of the countless remarkable features have, deservedly, garnered special interest and are most popular for aerial viewing. Weather permitting, our pilots will explore with you all of each island’s most famous geological features as outlined in our tour descriptions. Sometimes, wind and weather conditions necessitate a deviation from the usual tour route. In these instances, our pilots will attempt to show off other spectacular scenery not normally included on the tours, as all islands offer more hidden wonders to please the eye than can possibly be covered on a single flight. We guarantee to showcase spectacular scenery and breathtaking views that are not obtainable by car or trail.

Along with ample sunshine, the islands are also blessed with abundant daily rainfall, which nourishes the lushness and creates the erosive force that continues to shape all the fascinating geology. Most of the island’s waterfalls are sustained only by rainfall, and misty showers often delight passengers with rainbows along the tour. Usually, our typical high cumulus clouds and precipitation do not diminish the quality of your tour, but instead give it dimension and add other exciting facets to your experience. However, if the pilot determines that prevailing visibility, cloud cover, or wind speeds do not allow for a good air tour, or if it is not safe to fly, we will of course cancel the flight. Because weather conditions can change dramatically day to day and hour by hour, the pilots do have up until the flight time to make a decision. Decisions often cannot be made prior to check in.

If you purchase your reservation online, full payment is collected at the time of the booking. If we cancel a flight due to weather, there is naturally no fee for you whatsoever, your payment will be returned, and you are not required to rebook your tour. We are happy to reschedule your flight based on availability.

Tours may be canceled or changed up to 24 hours prior to the scheduled flight time without incurring a fee. Tours canceled less than 24 hours before the scheduled time, or passengers who fail to show up or are 15 minutes late for check in, will be billed the full price for the tour. Tours rescheduled past the 24 hours will be subject to a $100 rescheduling fee.

We do offer a variety of military discounts. 10% discount for military personnel, 50% off third seat for children of military personnel, and free third seat for wounded warriors. Please bring a military ID in order to receive your discount.

We do offer Kama’aina discount of 10% off with a valid Hawai’i ID or proof of Hawai’i residency at the time of check in.

Special offers and discounts can be found from time to time on Instagram @maunaloahelitours

We do not impose any weight surcharges for individual or combined passenger weights. Per FAA regulations, all passengers plus carry-on items will be weighed at check-in.

Kaua’i & O’ahu:

Total weight per person is restricted to 275 pounds per person and no more than 650 pounds as a group total. If the individual and/or group weight limit is exceeded at check in, the flight will not be accommodated and are subject to the full price.

Big Island (Depends on Tour booked):

Big Island Experience Tour: Total weight per person is restricted to 285lbs per person and no more than 700 pounds as a group. If the individual weight limit is exceeded at check in, the flight will not be accommodated and are subject to the full price. If the group weight limit is exceeded, you will be subject to a $200 refueling fee.

Magical Waterfall Tour: Total weight per person is restricted to 285lbs per person and no more than 700 pounds as a group. If the individual and/or group weight limit is exceeded at check in, the flight will not be accommodated and are subject to the full price.

Kona Coast & Kona Coast Sunset Tour: Total weight per person is restricted to 275 pounds per person and no more than 650 pounds as a group total. If the individual and/or group weight limit is exceeded at check in, the flight will not be accommodated and are subject to the full price.

You are most welcome to fly with us through the seventh month of your pregnancy, providing you feel comfortable with the motion of the helicopter in the air, as well as wearing a regular (three-point) seatbelt across your body.

For everyone’s safety, we do not permit lap seating. Each passenger, including your child, must be secured with a regular-sized seatbelt in his or her individual seat. For this reason, our minimum passenger age is 7 years to fly with the doors on or 12 years to fly with the doors off.

On our aircraft, other than the R66 on the Big Island and O’ahu, there are no middle seats, so each passenger can enjoy the scenery to the fullest from his or her guaranteed window seat. Your pilot sits in the front right seat, which leaves the front left and a rear left and right seat for passengers.

Our pilots are skillful in selecting a flight path that affords passengers on both sides of the aircraft the same amazing views.

In terms of seating arrangements, our first priority is safety, meaning we seat people in the best spot for the weight and balance of the aircraft. Our next consideration is where passengers would like to sit and what seat will be the best for their experience. We will be happy to accommodate your individual preferences, weight and balance permitting. Most couples like to sit together in the back of the helicopter so they can better share the experience, lean over and see out both sides, and point things out to one another. There is emotional value to sitting together, which for most people is higher than any added viewing value obtained from the front left seat. The open cabin design also allows rear passengers viewing ahead through the cockpit window.

Your check-in time is 40 minutes prior to your flight time. Per FAA regulations, we need to determine each passenger’s exact weight including shoes, all clothing, and personal belongings such as camera equipment and purses. It is therefore necessary that you bring to your check-in everything that you would like to wear and have with you on your tour. You do not need to actually wear your warm layers at check-in, but you do need to hold them when stepping onto our scale. On a doors-on flight, we recommend that you wear dark outer layers to minimize reflection in the windows during photography. Because you are not exposed to the elements, whatever clothing you are comfortable with at sea level is adequate for your flight. An open-door experience is exciting and fun and we want you to enjoy your flight without being distracted by wind or chill. A warm outer layer that you can zip up, such as a windproof jacket, is ideal. We strongly advise against wind-susceptible clothing such as dresses and hooded items. In winter, long pants are highly recommended. To keep you and your belongings safe, we cannot permit any loose objects on your doors-off flight. This includes hats, visors, scarves, hair clips, and strapless sandals. Eyeglasses are permissible. Hair that is long enough should be tied tightly with an elastic band. Any equipment must be secured to you via a strap.

Our experienced pilots choose the best flight path given prevailing wind speeds and topography, avoiding areas of known turbulence and making gentle turns and altitude changes. Very few passengers experience any queasiness. However, if you are particularly prone to motion sickness, we do recommend that you prepare with oral motion‐sickness medication so you can enjoy your flight, free from worry.

Yes, you can! Except during critical flight stages, such as take‐off and landing, feel free to ask a question, share impressions or comments, and engage with the others onboard. We provide inter‐communication between all occupants of the aircraft as an added bonus.

Flight safety is our principal concern, and we are proud of our impeccable safety record. We have a zero-tolerance maintenance policy, meaning any issue, regardless of its effect on airworthiness of the aircraft, is checked out promptly and thoroughly. With extensive training and flying experience, each of our pilots has acquired expert knowledge on the island’s unique weather and terrain considerations, and this knowledge is a key factor in making sound decisions and navigating the skies safely. For your added safety, we do not practice “hot-loading.” We shut down our aircraft in between all tours to allow for a thorough pre-flight inspection prior to each and every tour.

Tipping is not required but is always appreciated.