Frequently Asked Questions

Mauna Loa Helicopters is closely monitoring the information provided by the WHO and CDC regarding the COVID-19 virus and guidelines from these agencies. 

The safety and wellbeing of all of our guests, pilots and employees is always our #1 priority. Our operations in Oahu, Kauai and Big Island remain open and our open door private tours continue to operate as normal. 

Mauna Loa Helicopters has always shut down the helicopter after each tour for a safety & maintenance inspection and cleaning of all headsets, mouthpieces and areas touched by customers.   

We have also implemented the following procedures to further keep our customers safe:

-Additional sanitizing of all communal areas shared by guests 

-Minimized physical contact between pilots , staff and customers 

-Additional sanitizing of headsets and common areas

We ask that any customers who have bookings with us who may be feeling unwell to call us and arrange a credit or refund for their tour.  During this time we will not be enforcing our 24 hour cancellation policy to ensure the safety and well being of our guests and staff. 

Please call the following numbers if you have any questions:

Kauai  808 245 7500

Oahu  808 694 3550

Big Island 808 329 4422

Because of their agility and small turning radius, helicopters can fly you right into the heart of Hawaii’s geological gems, such as the many lush valleys and sprawling canyons, while fixed‐wing aircraft have to circle above. Helicopters allow you a more intimate look at the terrain. Because our pilots can slow down and turn the aircraft around some of the famous highlights, you can take a more leisurely look and are given enhanced photo opportunities. Also, when was the last time you were in a helicopter?

There is no short answer. Although Hawai’i enjoys plentiful sunshine year-round, we do experience summer and winter seasons. Precise flying weather conditions are often impossible to predict, especially in winter, because of the interplay of dynamic weather patterns and the island’s unique topography. Due to the combination of high mountainous peaks and shoreline throughout the islands, each hour of the day shows each island, literally, in a different light. Wind speeds and cloud formation also change throughout the day, resulting from variations in temperature. Ultimately, the time of day you book depends on your preference and itinerary, but we recommend choosing a tour date early on in your stay. This allows you more opportunities to find a different tour time with us should the weather not cooperate for the original flight.

Big Island Tours:

No. At Mauna Loa Helicopters, we feel that you should not have to share your flight. Therefore, we fly exclusively private tours for parties of two, three, or four. On our most popular tour for two, we purposely leave the third passenger seat vacant. This way you will not have to share the aircraft with any second party. This is your tour.

Kaua’i:

No, all bookings are private tours.

O’ahu:

We offer both guaranteed VIP private tours and also the option of a cheaper shared-seating tour in our helicopters.

Proposal flights are only available on a private VIP tour.

Kauai and Big Island Tours:

Yes. The requirement is to pay for a minimum of two seats on our standard adventures. You can also privately charter the aircraft. Please call the phone number listed for the island you are visiting for more details.

O’ahu Tours:

We offer the option of single-seat bookings on all shared-seating tours in Oah’u.

Both options allow for optimal viewing, as each window seat has wide windows extending from the top of your head to your waist. The choice to fly with or without doors depends on your priorities and comfort level. In a closed aircraft, you are shielded from wind exposure and you will hear music and narration clearly. It is a very serene way of taking in the scenery through the large windows. If you are game for a more visceral experience or photography is important to you, our doors-off adventure is for you. Floor-to-ceiling openings allow you to look straight down into waterfalls and sea caves, and glare from windows in your photos is no factor. Because the helicopter is open to the elements, you will be exposed to wind and cooler temperatures caused by airspeed and altitude. For your comfort, please follow our recommendations on how to dress appropriately for your doors-off helicopter flight. The airframe does protect you and your camera equipment well during light showers or mist. If some members of your party would like the extra comfort of a door, we can remove some doors and leave others on. However, all seating arrangements are subject to weight and balance calculations. For doors-on and doors-off tours, please abide by our recommendations on how to prepare for your flight so you can make the most of it. We don’t charge any more either way you choose.

On these magnificent islands, there is much to be discovered by air. Certain of the countless remarkable features have, deservedly, garnered special interest and are most popular for aerial viewing. Weather permitting, our pilots will explore with you all of each island’s most famous geological features as outlined in our tour descriptions. Sometimes, wind and weather conditions necessitate a deviation from the usual tour route. In these instances, our pilots will attempt to show off other spectacular scenery not normally included on the tours, as all islands offer more hidden wonders to please the eye than can possibly be covered on a single flight. We guarantee to showcase spectacular scenery and breathtaking views that are not obtainable by car or trail.

Along with ample sunshine, the islands are also blessed with abundant daily rainfall, which nourishes the lushness and creates the erosive force that continues to shape all the fascinating geology. Most of the island’s waterfalls are sustained only by rainfall, and misty showers often delight passengers with rainbows along the tour. Usually, our typical high cumulus clouds and precipitation do not diminish the quality of your tour, but instead give it dimension and add other exciting facets to your experience. However, if the pilot determines that prevailing visibility, cloud cover, or wind speeds do not allow for a good air tour, or if it is not safe to fly, we will of course cancel the flight. Because weather conditions can change dramatically day to day and hour by hour, we often cannot make a determination about your flight prior to your check‐in time.

If you purchase your reservation online, full payment is collected at the time of the booking. If we cancel a flight due to weather, there is naturally no fee for you whatsoever, your payment will be returned, and you are not required to rebook your tour. We are happy to reschedule your flight based on availability.

Tours may be canceled or changed up to 24 hours prior to the scheduled flight time without incurring a fee. Tours canceled less than 24 hours before the scheduled time, or passengers who fail to show up or are 15 minutes late for check in, will be billed the full price for the tour.

We do offer a variety of military discounts. 10% discount for military personnel, 50% off third seat for children of military personnel, and free third seat for wounded warriors. Please bring a military ID in order to receive your discount.

Special offers and discounts can be found from time to time on Instagram @maunaloahelitours

Mauna Loa Helicopter Tours does waive all airport fees and fuel surcharges.

Total weight per seat is restricted to 275 pounds. We do not impose any weight surcharges for individual or combined passenger weights. Per FAA regulations, all passengers plus carry-on items will be weighed at check-in.

You are most welcome to fly with us through the seventh month of your pregnancy, providing you feel comfortable with the motion of the helicopter in the air, as well as wearing a regular (three-point) seatbelt across your body.

For everyone’s safety, we do not permit lap seating. Each passenger, including your child, must be secured with a regular-sized seatbelt in his or her individual seat. For this reason, our minimum passenger age is 7 years to fly with the doors on or 12 years to fly with the doors off.

On our aircraft, other than the R66 on the Big Island and O’ahu, there are no middle seats, so each passenger can enjoy the scenery to the fullest from his or her guaranteed window seat. Your pilot sits in the front right seat, which leaves the front left and a rear left and right seat for passengers.

Our pilots are skillful in selecting a flight path that affords passengers on both sides of the aircraft the same amazing views.

In terms of seating arrangements, our first priority is safety, meaning we seat people in the best spot for the weight and balance of the aircraft. Our next consideration is where passengers would like to sit and what seat will be the best for their experience. We will be happy to accommodate your individual preferences, weight and balance permitting. Most couples like to sit together in the back of the helicopter so they can better share the experience, lean over and see out both sides, and point things out to one another. There is emotional value to sitting together, which for most people is higher than any added viewing value obtained from the front left seat. The open cabin design also allows rear passengers viewing ahead through the cockpit window.

Your check-in time is 45 minutes prior to your flight time. Per FAA regulations, we need to determine each passenger’s exact weight including shoes, all clothing, and personal belongings such as camera equipment and purses. It is therefore necessary that you bring to your check-in everything that you would like to wear and have with you on your tour. You do not need to actually wear your warm layers at check-in, but you do need to hold them when stepping onto our scale. On a doors-on flight, we recommend that you wear dark outer layers to minimize reflection in the windows during photography. Because you are not exposed to the elements, whatever clothing you are comfortable with at sea level is adequate for your flight. An open-door experience is exciting and fun and we want you to enjoy your flight without being distracted by wind or chill. A warm outer layer that you can zip up, such as a windproof jacket, is ideal. We strongly advise against wind-susceptible clothing such as dresses and hooded items. In winter, long pants are highly recommended. To keep you and your belongings safe, we cannot permit any loose objects on your doors-off flight. This includes hats, visors, scarves, hair clips, and strapless sandals. Eyeglasses are permissible. Hair that is long enough should be tied tightly with an elastic band. Any equipment must be secured to you via a strap.

Our experienced pilots choose the best flight path given prevailing wind speeds and topography, avoiding areas of known turbulence and making gentle turns and altitude changes. Very few passengers experience any queasiness. However, if you are particularly prone to motion sickness, we do recommend that you prepare with oral motion‐sickness medication so you can enjoy your flight, free from worry.

Yes, you can! Except during critical flight stages, such as take‐off and landing, feel free to ask a question, share impressions or comments, and engage with the others onboard. We provide inter‐communication between all occupants of the aircraft as an added bonus.

Flight safety is our principal concern, and we are proud of our impeccable safety record. We have a zero-tolerance maintenance policy, meaning any issue, regardless of its effect on airworthiness of the aircraft, is checked out promptly and thoroughly. With extensive training and flying experience, each of our pilots has acquired expert knowledge on the island’s unique weather and terrain considerations, and this knowledge is a key factor in making sound decisions and navigating the skies safely. For your added safety, we do not practice “hot-loading.” We shut down our aircraft in between all tours to allow for a thorough pre-flight inspection prior to each and every tour.

Tipping is not required but is always appreciated.

Passenger safety is our #1 priority at Mauna Loa Helicopter Tours

RULES – Helicopter Tours

Doors on/off helicopter tours provide you with an uninterrupted view and enhance your photograph quality however flying with the doors off also carries some additional risk.

1. The Pilot in Command must be obeyed at all times.
2. The use of extendable “Selfie Sticks” is strictly prohibited
3. ALL body parts including feet, hands & arms must be kept inside the helicopter at all times.
4. All cameras and mobile phones can only be allowed on the helicopter if they are attached to a handle with a lanyard or strap.
5. There are no exceptions to the above rules.

Mauna Loa Helicopter tours will immediately terminate your helicopter tour if there are any breaches of the above rules. No refund, No exceptions.

I agree to the terms and conditions listed below and will abide by all the rules for doors on/off helicopter tours. I understand that any breach of these rules will result in an immediate termination of my helicopter tour without refund or recourse.

On Which Island is Your Tour Taking Place Today?

• Kaua’i
• Oah’u
• Big Island of Hawai’i

LIABILITY WAIVER FORM

Compensation for loss or damage to aircraft, persons or other property and equipment. Passengers are liable for any loss or damage to aircraft, persons or other property and equipment including reasonable attorneys’ fees, if any, resulting from their own negligence.

Indemnity Agreement & Release of Liability Acknowledgement of Risks and Hazards, Assumption of Risk, Waiver of Rights.

I, hereby acknowledge that I have voluntarily applied to participate in a helicopter flight provided by Mauna Loa Helicopters (hereinafter referred to as MLH).

I am aware that helicopter flights may be a hazardous activity, and I am voluntarily participating in this activity with knowledge of the danger involved and hereby agree to assume and accept any and all risks of injury or death.

As lawful consideration for being permitted by MLH to participate in these activities, I hereby agree that I, my heirs, distributes, guardians, legal representatives and assigns will not make a claim against, sue, attach the property of, or prosecute MLH and /or any of its principals, employees, agents or contractors for injury or damage resulting from the negligence or other acts, howsoever caused, by any principal, employee, agent or contractor of MLH as result of my participation in helicopter flight.

In addition, I hereby release, discharge, indemnify and hold harmless MLH and its principals,
employees, agents and contractors from all actions, claims or demands, including reasonable attorneys’ fees, I, my heirs, distributes, guardians, legal representatives, or assigns now have or may hereafter have for injury or damage resulting from my participation in helicopter
activity.

I have carefully read this agreement and fully understand its contents. I am aware that this is a release of liability and a contract between myself and Mauna Loa Helicopters, and/or its principals, employees, agents, and contractors, and I have signed it of my own free will.

I understand and will comply with the above rules regarding my doors off helicopter tour:

First and Last Name:

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